Refunds & Returns
Refunds & Returns
At Living Industries it is our utmost priority to provide you with first rate customer service - your complete satisfaction with our products matters immensely to us. If you are unhappy with your purchase for any reason, do not hesitate to contact us within 30 days of purchase.
Faulty or Damaged Goods
We take special care to ensure products are packaged safely for transit but occasionally orders may be damaged in the delivery process. Should your product arrive damaged or faulty you are entitled to an exchange or full refund of the product/s. Please contact us within 30 days of purchase and we'll organise the return of the product/s and issue you a replacement or refund.
Please include photos of the damage when you contact us.
Change of Mind
If for any reason you should change your mind about an order please contact us within 30 days and we will issue a refund or exchange as long as the product/s are unused, unopened and undamaged. If you choose to return your product because you do not want it anymore, you will be required to pay any postage costs associated with the return of the product.
Cancelling an order should be requested as soon as possible as we aim to ship all orders within one business day of purchase!
How long will it take?
We aim to assess and authorise returns in 2 working days. You will then receive instructions for returning your item.
Please securely package returns to protect them during transit, and request a proof of purchase in case the product goes missing. Please be advised, Living Industries can only refund the order cost, not postage or shipping fees incurred in returning the item.
Once we receive your return we aim to process your refund within 3 working days.
Returning a Product
1. Contact us to inform us you would like to organise a product return. We'll advise the most appropriate address for you to post the product/s to.
2. Pack and seal the item/s in their original packaging and post them back to us.
3. In the event that we receive the products in their original UNUSED and UNOPENED condition, we will process a refund of the original purchase price (not including original postage fees) to the purchaser's credit card or PayPal account.
Please allow up to 14 days from the date we receive the returned goods for the refund to be processed.